Spa Etiquette
Since your comfort and safety is our greatest concern and priority, we would like to ask you to obey the following instructions.
HOURS OF OPERATION
Mon – Fri from 6:00 AM to 10:00 PM
Sat – Sun from 7:00 AM to 10:00 PM
ARRIVAL
Please arrive at least 30 minutes prior to your treatment to allow time for check-in and preparation for your service. If you are delayed in your arrival, please remember that your service will end at its original time to avoid inconveniencing other guests. Please respect the tranquillity of the spa by not talking on your cell phone while in the spa. For the health and safety use of the steam room, sauna and Jacuzzi is contraindicated for children under 16 years of age.
MINORS
All individuals under the age of eighteen (18) years must have a Waiver and Release of Liability signed by a parent or legal guardian. In addition to having this Waiver and Release of Liability signed, parent or legal guardian must accompany minor in Spa facilities at all time.
CLOTHING
We suggest you to bring a bathing suit to enjoy our co-ed sauna and whirlpool. You will be provided a robe and slippers for your day use at the spa. Our licensed therapists are trained in proper draping to assure you are properly covered during the treatment and your privacy will always be respected. If you feel more comfortable, you may wear your undergarments.
MEDICAL CONDITIONS
A brief medical questionnaire will be given to you at the time of check-in. Please indicate any medical conditions or disabilities that may be affected by your treatment, such as high blood pressure, allergies, heart ailments or pregnancy. Please inform us of any allergies or sensitivities when scheduling your spa services.
VALUABLES
Please do not bring jewellery or other valuables to the spa. ZION SPA does not assume any liability for the loss of personal items.
VAT and GRATUITIES
20% VAT is included in all services. Gratuities are upon your discretion.
RESERVATIONS
Appointments may be scheduled any time during operational hours at +421 2 5934 8182. We suggest scheduling appointments in advance. A credit card or room reservation is necessary to hold a reservation. If you have a specific gender request please note that at time of reservation, we will do our best to accommodate your preference, however, it cannot be guaranteed.
CANCELLATIONS
We strongly adhere to our cancellation policy. Please make appointment changes or cancellations 12 hours prior to your scheduled appointment. Cancellations not made within 12 hours of your treatment time will be charged at 50% of the treatment rate. No shows are charged 100%.
SUGGESTIONS
The use of shower or steam best prepares your body for its treatment. We suggest you do not shave prior to any scrub, pedicure or prior to a men’s facial. It is suggested that no coffee or alcohol be consumed prior to your treatment. Adequate amounts of water should be consumed following.
GIFTS
A spa Gift Card or Gift Certificate is a wonderful way to extend gratitude. Gift Cards are beautifully packaged and are available in any denomination. Corporate gift packages are also available.