HOURS OF OPERATION
Facility: Daily from 7am to 10pm
Treatment Booking Times: daily from 8am to 9:30pm.
ZION SPA ENVIRONMENT
ZION SPA is a wellness sanctuary. Please respect privacy and comfort of other guests. In adult wellness zone guests must be 18 years or older. In pool area children are allowed until 8pm. Walk-in guests are welcome and are subject to availability. For your peace and privacy, cell phones and other electronic devices are not permitted in treatment zone. Smoking is not permitted in the Spa.
Advance reservations are recommended to accommodate your preferences. Appointments may be scheduled any time during operational hours at +421 2 3535 0070 or firstname.lastname@example.org. A credit card or room reservation is necessary to hold a reservation. If you have a specific gender request please note that at time of reservation, we will do our best to accommodate your preference, however, it cannot be guaranteed.
Health matters: During the reservation, please, inform us about any contraindications or health condition that might influence the offered service. You will be asked to complete a medical history form upon arrival, so we can better customize your experience to your needs. If you are pregnant or have any existing conditions or allergies, please consult a doctor before booking any Spa treatments or using the Spa facilities. Consumption of alcohol before, during or directly after Spa treatment is not recommended. ZION SPA insists on the right to refuse procedure or suggest alternative treatment in case of contraindication.
Please arrive at least 20 minutes prior to your treatment to allow time for check-in and preparation for your service. If you are delayed in your arrival, please remember that your service will end at its original time to avoid inconveniencing other guests. Please respect the tranquillity of the spa by not talking on your cell phone while in the spa. For the health and safety use of the steam room and sauna and Jacuzzi is contraindicated for children under 16 years of age.
All individuals under the age of eighteen (18) years must have a Waiver and Release of Liability signed by a parent or legal guardian. In addition to having this Waiver and Release of Liability signed, parent or legal guardian must accompany minor in Spa facilities at all time.
SPA ATTIRE AND VALUABLES
For your comfort bathrobe, slippers and other amenities are available in changing rooms. In our fitness zone, please, use appropriate sporty clothing and footwear. As well in the pool area is required to wear swimsuit. Disposable underwear may be worn during treatments, but rest assured our therapists are highly trained in correct draping procedures for your complete privacy. We recommend you leave all valuables at home as ZION SPA does not assume responsibility for lost items.
The use of shower or steam best prepares your body for its treatment. We suggest you do not shave prior to any scrub, pedicure or prior to a men’s facial. It is suggested that no coffee or alcohol be consumed prior to your treatment. Adequate amounts of water should be consumed following your spa experience.
CHANGE OR CANCELLATION OF SPA RESERVATION
We strongly adhere to our cancellation policy. Should you need to cancel or rebook your ZION SPA experience, we do require a minimum of 12 hour notice to avoid being charged 50 % for your treatment. Spa packages and group bookings require 24-hour notice. Missed appointments without proper notice are subject to a 100 % charge for reserved services.
VAT and GRATUITIES
20% VAT is included in all services. Gratuities are upon your discretion.
A spa Gift Card or Gift Certificate is a wonderful way to extend gratitude. Gift Cards are beautifully packaged and are available in any denomination. Corporate gift packages are also available.
ZION SPA SHOP
All products that we use in our Spa are available as well as homecare. We will exchange unopened products up to 7 days from their purchase if returned with the receipt. Unfortunately, the right to exchange products relates only to products, not to gift cards or gift certificates.